Experience of Care Week 2024
Experience of Care Week is an international initiative, which runs from 29th April to 3rd May 2024, to celebrate the work that is happening across health, social and the VCSE sector to keep improving experiences of care for patients, families, carers and staff. This year the theme for the week is ‘I am Experience of Care’, recognising the impact of health professionals in every role and across every section of the NHS.
We want to hear all about the amazing work being done in all areas of the care sector, so please share any details of any events, any news stories or webinars using the hashtag #IamExperienceofCare – so that we can build a collective picture of the positive change happening across our Providers, Systems and Regions.
During the week we will be hosting a programme of national online events showcasing areas of best practice and recognising staff making changes for the better, and you can book onto those sessions on this page.
PLEASE NOTE:- The joining details for each webinar will be sent at around 5pm on the day prior to the event, please therefore ensure you use the correct joining details if you are booked onto more than one session and hold the space in your diary. If you are booked onto a session and do not receive details the day before the event, please contact ellie.coulbeck@nhs.net for support.
Any delegate queries, please contact england.peopleandcommunities@nhs.net
Date | Time | Session | Presenter | Link |
29/04/2024 | 11:00 – 12:00 | Breaking Barriers to enable access to healthcare | Heather Wildsmith (Autism Bedfordshire) & Claire Marshall (NHSE Experience of Care Lead) | |
29/04/2024 | 14:00 – 14:50 | EoC week - approaches to hearing the experiences of palliative and end of life care. | Kathryn Drysdale (Deputy Director of Nursing: Clinical Transformation, Coventry and Warwickshire ICB) | |
30/04/2024 | 09:00 - 10:30 | What is a digital story and why this is important? | Lesley Goodburn (Experience of Care Lead, NHSE) | |
30/04/2024 | 11:00 – 11:50 | Partnership working to embed service user voice in maternity services | Rosie Bloomfield (Patient Engagement & Experience Facilitator, Norfolk & Norwich University Hospitals)we | |
01/05/2024 | 11:00 – 11:50 | Our recovery journey - BAME Mental Health Peer Support | Mia Morris OBE FRSA (Canerows, Sound Minds) | |
01/05/2024 | 14:00 – 14:50 | NHSE DrEaMing (Drinking, Eating, Mobilising) Collaborative | Zoe Packman (Deputy Director - Nursing Service Transformation & Resilience, NHS England) | |
02/05/2024 | 11:00-11:50 | The Universal Care Plan and Carer Contingency: Supporting London Carers through partnership | Ros Spinks (Clinical Quality Manager, NHSE London Region) and Lucy Colleer (Transformation Manager, UCP Programme) | |
03/05/2024 | 11:00-11:50 | Introducing Realtime Feedback to the Clinical Setting | Abigail Barkham (Divisional Clinical Lead for Physical Health Mid and North Hampshire) and Alex Clements (Note: we have no job title for Alex) | |
03/05/2024 | 14:00 – 14:50 | Volunteering and the impact on Experience of Care | Nicola Monk |