Maternity & Neonatal Advanced Communication for Personalised Care - 27 Feb 2025 AND 27 Mar 2025 C85

Before booking onto this programme please ensure you are available to attend BOTH days and the time is reserved in your diary.

Cohort 85 (online)

• 27th February 2025 (Day 1) and
• 27th March 2025 (Day 2)

The NHSE Maternity and Neonatal Programme have partnered with the Health Coaching Academy to develop a bespoke two-day training course about how to enable personalised care in maternity and neonatal settings.   This training is an accredited course with the Personalised Care Institute.

This is a highly interactive, live two-day training course (delivered virtually). The course is open to anyone working in and with maternity and neonatal services in Trusts e.g. Obstetricians, Midwives, Neonatal Doctors, Neonatal Nurses, Maternity Support Workers, MNVP Leads, Anaesthetists, LMNS and ICB Programme Managers/Clinical Leads/SUV reps. This is multi-disciplinary training and there are 18 places on each cohort: 

• 11 places for midwifery professionals
• 3 places for medical professionals
• 2 places for nursing professionals
• 2 places for non-clinical professionals

The course is two full days (9.30-4.00pm) around 3-4 weeks apart, facilitated by two highly experienced and supportive trainers. The virtual delivery enables more people to attend without the need for travel. Participants need to commit to attending both days for the whole day.

The aims of this two-day programme are to improve individual experiences of services through the delivery of personalised and safe care, as well as supporting the resilience and wellbeing of Maternity and Neonatal staff. It will cover: 

• Personalised Care Communication Skills
• Listening with compassion and empathy to service users and colleagues
• Informed decision making
• Creating psychological safety
• Developing safe, compassionate, listening and learning cultures

This training is for the whole MDT and has been co-produced with service users and maternity and neonatal teams. By the end of the programme, you will have: 

• Reviewed helpful neuroscience to understand what might get in the way of person-centred communication
• A better understanding of your communication strengths 
• Strategies for managing yourself in this complex environment 
• Developed your core skills to improve your personalised conversations
• Helpful frameworks and models to support your person-centred conversations
• Approaches to aid informed decision making
• A better understanding of how to build trust and create psychological safety
• Had opportunities to practice the skills in a safe environment with colleagues
• Improved your confidence to manage conversations with compassion in environments where emotions run high
• Confidence to support collaborative working with colleagues and service users
• Built your strategies for improving your wellbeing and increasing your self-awareness
• Recognised and appreciated further equality, diversity, and inclusion

More information is available here: Maternity Personalised Communications training | Health Coaching Academy (health-coachingacademy.com)

Questions about this event?

Name: Fiona Ellis

Email: england.mtppersonalisedcare@nhs.net

Telephone: Please Email