Lunch and Learn: Black Box Thinking, Incident Reporting and Audiology Audits

This session will take a look at Black Box Thinking, which is a book by Matthew Syed  centred around a real patient story of a 37-year-old who went in for a routine ENT procedure but sadly died because of errors in processes. The book essentially compares the aviation industry, which uses flight recorders to analyse errors and mistakes to influence change which makes the industry safer, to the health service where errors.

The session will cover:

• What is an incident and why they are important?
• Why people generally don’t report and the consequence of this.
• How culture plays a role in reporting and how audiology clinicians and services can learn from incidents and be proactive. 
• The session was recorded in 2023 but Catherine will join us for live questions at the end of the session to also discuss how audit can be helpful in identifying areas of good practice and risk as part of the proactive approach.

This session is open to all in Healthcare Science. The audit section will be specific to Audiology.

Questions about this event?

Name: Tahmima Tahmima

Email: Tahmima.Tahir@nhs.net

Telephone: 07752781341